Quality Enhancement

One service that sets Argo apart from the competition is our dedicated Quality Assurance Department.  You will have highly trained and experienced Quality Enhancement specialists working on your campaign at all times.  They will provide thoughtful and efficient call monitoring to ensure that your call centers are accurately representing your product and company, as well as maximizing every sale possibility. 

We follow this monitoring and test calling with extremely detailed reports outlining over 35 different areas of the call, graded and ready for immediate feedback and corrective action or praise if applicable.  The third step in our Quality Enhancement process is joint calibrations between our staff and the call centers.  This is when we discuss sales tactics, quality, and efficiency in a collaborative environment that ultimately improves call center performance.  We have found that honest, talented call center and customer service agents will drastically increase customer loyalty and peace of mind for you.